Policy & FAQ
Processing & Shipping Policy
Products are made and packaged by hand. We aim for perfection when creating all our products. All orders require up to 14 Business days (Monday - Friday) processing before shipping. After processing is complete you will receive an email with your tracking number. Although we ask for up to 14 business days to process your order, orders are shipped and processed daily. Most of our mermaids receive their orders within 7-10 business days.
*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer. If your tracking number has not updated in 5 business days (not including weekends & Holidays) please email customer service. Thank you for your support. See you at the next restock!
Returns, Exchanges & Cancellations.
Due to the nature of our products and services there are no refunds, exchanges, or store credit. We do not accept returns or issue store credit based on buyer’s remorse. All products are available for viewing online before restocks to help you select the right products. If there is a discrepancy with your order, please notify us within 7 days of receiving your order.
My package was returned.
If your package is returned to us, you will be notified via email. All returned packages will be refunded minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until UPS can safely deliver it to you with no additional cost.
Package lost, stolen or damaged?
If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim. To avoid stolen packages you can also request UPS to hold your package at your nearest UPS location. All packages must be picked up within 3 business days. If your package is not picked up within 3 business days UPS will return the package to us. At that time a refund minus shipping cost will be issued.
Do you use color dye or glitter in your soap?
That’s a great question and one we get all the time. We do not use dye in any of our products. We use a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica powder is sparkly and may resemble glitter but it’s not. Mica is safe for all skin types and does not dye your skin in any way.
Why is your website sold out?
Due to our high demand, products are only available during scheduled restocks. Every product is handmade and packaged by hand. Subscribe to our website to be updated on restocks.
Do you use Lye (Sodium Hydroxide) in your soap?
Of Course. No lye = No soap!
All REAL soap is made with lye. Any skin or hair cleansing product made without sodium hydroxide is not soap, it is a detergent. Lye, which is an alkali, is combined with vegetable oils to cause a chemical reaction. This reaction breaks down the fats or oils into fatty acid chains, and the lye is neutralized in the process. If the soap is made properly, the lye is used up in the saponification process to turn oil into soap. There is no lye present in the finished bars of soap or shampoo. While all real soap must be made with lye, no lye remains in our finished product.
Do you accept pre-orders?
I understand that at times it can be hard to catch our restocks. Unfortunately, we do not offer pre-orders. Follow us on IG:@GoddessoftheSeaBeauty for updates.
My address is wrong on my confirmation.
If your address is wrong, please email us with a picture of your ID and correct address. For fraud prevention we cannot change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number etc.). If your order is shipped before your address change is processed, it is the responsibility of the customer to contact UPS and try to retrieve the package. We are not responsible for packages shipped to the wrong address due to an incorrect address.
Where can I buy?
As of now products can only be purchased online or at our Locust Grove Retail store. We do not authorize resell of our products. Please do not purchase products that claim to be us if it is not directly on our website.
Store Address: 89 Pine Grove Rd, Locust Grove, Ga 30248
Store Hours Vary
What is the best way to contact you?
The best way to contact us is by email: firstname.lastname@example.org We do not respond to DM’s regarding orders.
Why do colors and designs vary?
All products are handmade with love. Because we love what we do, we allow our creative energy to take control. Thus, creating beautiful, colorful and amazing soap. We understand that at times you may wish to have a specific color. Due to our large customer base, that is something we cannot accommodate at this time. Allowing personal request would increase order processing time. Regardless of the color or design, the healing properties are the same.
I recently purchased a soap, and my skin is breaking out.
If you are experiencing any type of breakout or skin reaction, please discontinue use immediately. Although our products are made with natural and organic ingredients, it’s still possible that you may be allergic to, or your skin is too sensitive to an ingredient.
What ingredients do you use to make soap?
Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Aqua/Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Propylene Glycol (of vegetable origin), Sorbitan oleate (emulsifier), Oat Protein (conditioner), essential oils, fragrance oils plus any additional ingredients listed under the product description.