Most orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

During launches, restocks and sales, processing may take up to 14 business days.

First, compare your order date with our processing window. High-volume events or a backordered item may extend the timeline.

If your order is outside the stated processing window and you haven't received an update, email info@goddessoftheseabeauty.com with your order number.

We'll email you with the available options. Depending on your order, you may be able to:

• Ship the available items first and receive the backordered item later at no additional shipping cost.
• Choose an available replacement item or scent.
• Receive a refund for the unavailable item while the rest ships.
• Hold the entire order until everything is available.

Please reply promptly to the update email with your preferred option.

Tracking may take up to 48 hours to update after a shipping label is created or a replacement is prepared.

If tracking hasn't updated for five business days, excluding weekends and holidays, contact us with your order and tracking numbers.

Carrier routes sometimes include unexpected facilities while your package is still moving through the network.

Continue monitoring the tracking page and contact the carrier for route-specific details. Once the package is with the carrier, our team sees the same tracking events available to you.

First, check around the delivery area and with household members, neighbors or building staff.

If it's still missing, file a missing-mail request or claim with the carrier using your tracking number. Send us the carrier confirmation afterward so we can review your order and advise you on next steps.

Start a claim with the carrier listed on your tracking page.

If your order includes package protection, contact us before filing so we can direct the claim correctly.

• File a UPS claim
• USPS help & claims

We'll contact you after the returned package is received and reviewed.

You may choose to have it reshipped for the cost of a new shipping label or request a refund minus the original shipping cost.

Contact us immediately with your order number and complete corrected address.

Address changes can only be attempted while an order is still processing and before it ships.

Cancellation requests must be made while your order is still processing and before it ships.

Email us immediately with your order number. We cannot guarantee a cancellation once fulfillment has begun or a shipping confirmation has been issued.

Contact us within seven days of delivery if there is a problem with your order.

Please do not mail products back until our team provides return instructions. Because we sell personal-care products, eligibility depends on the reason for the request, product condition and sales channel.

Sale items are final sale unless they arrive damaged, incorrect or otherwise qualify under the applicable platform policy.

Approved refunds may be returned to your original payment method or issued as an electronic gift card, depending on the reason and where your order was placed.

Refunds to the original payment method may take several business days to appear depending on your financial institution.

Contact us within seven days of delivery and include:

• Your order number
• Clear photos of the shipping box and inner packaging
• Clear photos of each affected product
• For leaking oils, a photo showing the current fill level and any loose or open cap
• A photo of the packing slip, when available

Contact us within seven days of delivery with your order number, a photo of everything you received, the shipping box and the packing slip if one was included.

Providing everything in your first message helps our team verify the shipment and resolve the issue faster.

TikTok Shop requests must be submitted through TikTok Shop and are resolved according to TikTok Shop's policies.

If TikTok only provides a refund option for your issue, Goddess of the Sea Beauty must follow that platform resolution even if you would prefer a replacement.

Email info@goddessoftheseabeauty.com with the full name and email address associated with your subscription.

Tell us whether you'd like to pause or cancel. Your request is complete once you receive confirmation from our team.

Contact customer support while your subscription is active for assistance with payment changes.

A payment method cannot be updated on a subscription that has already been canceled.

We do not use dye or cosmetic glitter in our soap. We use mica, a naturally occurring mineral that gives some products their color and shimmer.

Yes. Lye is required to make true soap. During saponification, sodium hydroxide reacts with oils and fats to create soap.

When the process is completed correctly, no active lye remains in the finished bar.

Our products are handmade, so colors, patterns and decorative details may vary from batch to batch.

These cosmetic differences do not change the intended use of the product.

Check the ingredient list on the individual product page and product label. Formulas vary by product, scent and format.

If you have a known allergy or sensitivity, review the full ingredient list before use.

Stop using the product immediately. Natural and naturally derived ingredients can still cause irritation or allergic reactions.

If symptoms are significant, persistent or concerning, seek advice from a qualified healthcare professional.

Many GOTS products are made and packaged by hand and may sell out during high-demand launches.

Subscribe to our website updates and follow @GoddessoftheSeaBeauty on Instagram for restock announcements.

No. We do not currently accept preorders. Products can be purchased once they're available during a restock.

Purchase through our official Goddess of the Sea Beauty website or an official social-commerce shop linked from our verified brand accounts.

We do not authorize third-party resale.