HOW CAN WE HELP YOU?
How long will it take to get my order?
Products are made and packaged by hand. We aim for perfection when creating our products. All orders require on average 3-10 Business days (Monday - Friday) processing before shipping. After processing is complete you will receive an email with your tracking number. During a sale, please allow up to 16 business days to process your order, orders are shipped and processed daily.
*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer. If your tracking number has not updated in 5 business days (not including weekends & Holidays) please email customer service. Thank you for your support. See you at the next restock!
Returns, Exchanges & Cancellations?
Due to the nature of our products and services there are no refunds, or exchanges. We do not accept returns or issue store credit based on buyer’s remorse. If there is a discrepancy with your order, please notify us within 7 days of receiving your order.
Cancellations are only available for orders that are still processing and have not shipped. Refunds will be issued in store credit via GOTS Electronic Gift Card only. Gift Cards can only be used online.
My address is incorrect?
If your address is wrong, please email us with your order number, a picture of your ID and correct address. If your order is shipped before your address change is processed, it is the responsibility of the customer to contact UPS or USPS and try to retrieve the package. In most cases, the best solution is to request the package be held for pick up at your nearest UPS location.
GOTS is not responsible for packages shipped to the wrong address due to entering an incorrect address when ordering.
My package was returned
If your package is returned to us, you will be notified via email within 3 business days. All returned packages will be refunded with store credit minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until UPS can safely deliver it to you with no additional cost.
My package is lost or stolen?
If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim. To avoid stolen packages, you can also request UPS to hold your package at your nearest UPS location. All packages must be picked up within 3 business days. If your package is not picked up within 3 business days UPS will return the package to us. At that time a refund minus shipping cost will be issued.
UPS CLAIM- https://www.ups.com/us/en/help-center/claims-support.page
Why is your website sold out?
Due to our high demand, products are only available during scheduled restocks. Every product is handmade and packaged by hand. Subscribe to our website to be updated on restocks and get VIP access.
Where can I purchase your products?
As of now products can only be purchased online, at our Locust Grove Retail store or on Amazon.
Amazon Link: Amazon.com: Mermaid Yoni Oil – pH Balance Feminine Wash – Natural Ingredients Feminine Care Daily Oil Great for Odor, Razor Bumps, Dryness, Yeast, BV – Premium Glass Bottle with Dropper (1 oz) : Health & Household
Whats the difference between your Yoni bars & Washes?
The difference between our yoni bars and washes is the potency level.
Premium is our top tier most potent recipe. We recommend Premium for superior care and maintenance.
Sweet Nectar is our perfect balance formula. Slightly milder than our premium formula but just enough to still maintain a healthy PH.
Delicate Nectar is our sensitive formula. We recommend delicate nectar for teenagers, expecting mothers or anyone that is extremely sensitive.